As part of the National Health System, pharmacists share with patients, doctors and other healthcare professionals and health authorities the mission of safe, effective and efficient use of medications. In this multidisciplinary environment, the pharmacist must demonstrate specific knowledge and skills to improve the patient’s quality of life in relation to drug therapy and its aims.

When patients with rhinosinusitis visit the pharmacy, the pharmacist can facilitate appropriate therapeutic outcomes and avoid to a great extent the appearance of medication-related problems (MRP) through Pharmaceutical Care. In the case of rhinosinusitis, this consists of:

• Dispensing, which involves the pharmacist taking an active role in providing medications for treatment.

• Pharmaceutical indication, which involves helping the patient make the correct decisions for self-care.

Thanks to the consensus document of the Pharmaceutical Care Forum, the action procedure for community pharmacists for both dispensing and indication has been consolidated.

The pharmacist should guarantee that patients receive and use medications appropriately: according to their clinical needs, at the needed doses, according to their individual requirements and for the right time period. The pharmacist should also ensure that they have information for their proper use, according to the regulations in force.

A prescription being dispensed may refer to a pharmacological or non-pharmacological treatment. The pharmacist must validate that the treatment is appropriate for this patient.

This is the professional service in response to the query of a patient or user who enters the pharmacy without knowing which medication to buy and asks the pharmacist about the best remedy for a specific health problem. If the service requires dispensing a medication, this is to be done in accordance with the previous dispensing protocol.